We’ve dropped our shipping costs to just $4.95 within Australia! FREE shipping on orders over $80!

We’ve dropped our shipping costs to just $4.95 within Australia! FREE shipping on orders over $80!

FAQS

What would you like to know?

IS THIS COMPANY ACTUALLY BASED IN AUSTRALIA?

Yes, Healthkey Pty Ltd is an Australia company based in NSW and the offical Dermacol distributer for Australia, NZ and Fiji

IS THIS WEBSITE GENUINE AND HOW DO I KNOW THAT YOU SELL THE ORIGINAL DERMACOL PRODUCTS?

www.dermacol.com.au is an official Dermacol website and when you purchase Dermacol Make-up Cover and other Dermacol products from our online store or from our selected stockists you are guaranteed that you receive 100% genuine Dermacol product from the original Dermacol factory in Europe.

WHERE CAN I SEE THE INGREDIENTS IN EACH PRODUCT?

Ingredients are listed under The Details on every product and Vegan Friendly products will have the vegan logo.

WHERE ELSE ARE YOUR ITEMS AVAILABLE?

Our products are available in selected stores and Pharmacies. Please go to our stockists page on our website to locate the nearest stockist.

DO YOU SEND SAMPLES?

Yes we do often send out free sample's with each online order. We have testers available in our cosmetic stands at selected stockists. Please visit our stockists page on our website.

I'M NOT SURE WHAT SHADE I NEED?

You can use the link on our website FIND THE RIGHT SHADE or click on any Dermacol Make-up Cover shade, when you scroll down there is a swatch with all the shades.

CAN I MAKE CHANGES TO MY ORDER AFTER I'VE PLACED IT?

If you contact us immediately, we may be able amend your order but only if your order has not yet been shipped.

I MADE A MISTAKE ON MY DELIVERY ADDRESS ON MY ORDER, WHAT DO I DO?

Please contact us immediately through our website. If your order hasn’t yet been shipped, we may be able to amend the delivery address.

HAS MY ORDER BEEN SUCCESSFUL?

All successful order transactions will receive an order confirmation email within 10 minutes. If you have not received your order confirmation email, check your junk or spam folder.

HOW CAN I TRACK MY ORDER?

After your order has been dispatched, you will receive an email with all the tracking details. Our online orders are dispatched using Australia Post and you can track your parcel on www.auspost.com.au

HOW MUCH DOES DELIVERY COST?

We use Express Post. It will cost $10.95 to ship your Dermacol goodies if your product order is less then $100. Products over $100 are FREE of shipping cost. Please note, shipping is not included as part of the minimum spent for free shipping.

HOW LONG DOES DELIVERY TAKE?

Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this may be slightly longer. Depending on your location, delivery times are between 1-3 business days within Australia.